Head of Membership

Job Type: 
£47,173 + £3,000 London Weighting
25 days + Christmas Break
London Office
Remote Available


The Head of Membership is an exciting new role that will be responsible for leading the development and growth of our Living Wage accreditation programmes and the support offered to our 9000 strong employer network. Key responsibilities include the development and oversight of strategies to grow the number of accredited Living Wage Employers and securing pay rises for low paid workers, for improving how we work with our existing network of accredited employers to support retention and deepen engagement and for the day-to-day operations of the accreditation process to ensure that we are delivering an excellent experience to Living Wage employers.

This is an exciting new role combining strategic business engagement skills with astute operational oversight. The successful candidate will be a proven team leader, be adept at developing new employer engagement strategies to grow our accreditation schemes and have an eye for systems improvements across database management, financial reporting and monitoring and evaluation.

The Head of Membership provides leadership to, and manages a passionate, driven team with a strong commitment to the Living Wage. An exceptional communicator, they will be able to build strong relationships externally and internally to further the objectives of the Foundation.

Main Responsibilities

Strategy and Project Management

  • Oversee the growth, development and day to day management of all accreditation programmes.

  • Develop new ideas, strategies and levers for accreditation of Living Wage employers generating opportunities to move into new regions and sectors.

  • Oversee the resourcing of different workstreams and allocation of projects, regions and sectors across the staff team according to workload and business plan priorities.

  • Support the staff team to develop their own project, sector and regional strategies, building in realistic objectives and monitoring and evaluation opportunities to refine tactics.

  • Create and lead on multiple, diverse and complex projects to promote and grow Living Wage and other scheme accreditations and develop the quality of service offered.

  • Identify and grow diverse and sustainable income streams from new projects.

  • Support the Senior Management Team in developing the business plan and key performance indicators, including staff targets and budgets and support the organisational vision by setting out an operational strategy to realise business plan goals.

People Management

  • Build and support the development of the accreditation team, setting strategic objectives, coaching and mentoring the team to deliver their ambitious plans.

  • Line manage and support the development of multiple direct reports to deliver business plan objectives.

  • Oversee and support the training and induction of team members; developing staff members to carry out their roles effectively.  Develop and oversee the team’s ability to deliver a high-quality client experience to accredit, engage and retain Living Wage employers

  • Coordinate staff within the LWF and across the organisation to ensure we are meeting the expectations of our network and stakeholders.

  • Work with Citizens UK community organisers, members and leaders to promote civic engagement and ownership of the Living Wage campaign.

  • Share learning and skills across Citizens UK as part of formal training sessions and informal coaching and support of staff outside of the Living Wage Foundation team.

Operations Management

  • Identify opportunities to make systems and processes more efficient and accurate to reduce the administrative responsibilities in order to refocus the team on more valuable tasks.

  • Work with the Operations Manager to maximise the potential of our CRM and associated systems to ensure sound storage or data and efficient accreditation processes.

  • Manage and improve the monitoring and evaluation systems to analyse our performance and provide evidence to support and enhance the organisational strategy.

  • Oversee the merchandise processes to enhance logo visibility and compliance of Living Wage accreditation expectations by supporting the network to celebrate their accreditation.

  • Develop the financial reporting systems to feed into budget and income forecasting and long-term modelling of accreditation growth and income.

  • Support the accounts’ receivable function, overseeing timely collection of outgoing invoices, accurate reporting and systems improvements.

  • Oversight of the significant accreditation budget.

Relationship Management

  • Identify and develop relationships with key senior stakeholders particularly large employers and employer networks to promote and grow the Living Wage.

  • Identify opportunities and develop strategic partnerships with a range of stakeholders including project partners and funders to support the Foundation’s work.

  • Support our network of Living Wage Employers to go further than their commitment to fair pay and actively engage in other Citizens UK campaigns by developing relationships and creating systems and processes to identify demand for wider social responsibility.

  • Cultivate funder relationships and lead on fundraising applications to support core activities and develop new projects to diversify and deepen the impact of our work.

  • Be an active spokesperson and represent the organisation effectively to external audiences in meetings, at events and in the public domain to promote and grow the work of the Living Wage Foundation.


Deadline to apply: 
Monday, February 14, 2022 (All day)

For more about the Living Wage Foundation and Citizens UK please visit and